Who They Are (About Us)

The University of Ottawa Heart Institute is a world-class center for heart health. They focus on three main things: treating patients, researching new medical breakthroughs, and teaching the next generation of doctors. They are looking for people who are proud to help the global medical community.

The Job Opportunity

• Role: Medical Office Administrative Assistant.

• The Goal: You handle the paperwork and office tasks so the heart doctors (cardiologists) can focus on surgery, seeing patients, and research.

• Note: This is an "Applicant Pool." They aren't hiring for one specific desk right now. Instead, they collect resumes and call people from this list whenever a new opening comes up.

Main Responsibilities

• Patient Care: Answer phones, book appointments, handle medical records, and arrange medical tests.

• Customer Service: Answer patient questions with empathy and kindness.

• Academic Support: Help organize events for guest teachers and handle paperwork for medical research projects and publications.

• Doctor Support: Manage doctors' calendars, update their resumes (CVs), and book their travel arrangements.

• General Office: Order supplies, help with event planning, and work with other departments to keep things running smoothly.

Requirements (Qualifications)

• Education: A diploma in Medical Office Administration (or a mix of high school and relevant experience).

• Software: Must be good at EPIC (medical software) and Microsoft Office.

• Skills: * Knowledge of medical words/terminology.

  • Great at managing time and staying organized.

  • Professional, reliable, and able to keep patient secrets (confidentiality).

• Language: English is required, but being able to speak French is a huge advantage.

How the Process Works

1. Apply: Submit your resume online.

2. Wait: Your name goes into a "pool" of candidates.

3. Interview: If a manager needs a new assistant and your skills match, they will contact you for an interview.