Job Description

Role Description:

This is a full-time, on-site role for a Branch Manager, located in Calgary, AB. The Branch Manager, reporting to the VP of Operations is accountable for the leadership, performance, and strategic direction of a local branch. This role ensures operational excellence, customer satisfaction, and team development, with safety and regulatory compliance as top priorities.

 KEY RESPONSIBILITIES

Safety Leadership

• Champion a proactive safety culture across all branch operations.
• Ensure full compliance with health, safety, and environmental regulations.
• Conduct regular safety audits, training sessions, and emergency preparedness drills.
• Lead incident investigations and drive timely corrective actions.

Operational Oversight

• Direct daily branch operations to meet performance targets and service standards.
• Optimize resource allocation and operational workflows.
• Monitor KPIs and implement continuous improvement initiatives

Team Management

• Recruit, train, and mentor staff to build a high-performing, safety-conscious team.
• Foster a positive and inclusive work environment.
• Conduct performance reviews and support employee development.

Customer & Stakeholder Engagement

• Build and maintain strong relationships with clients, vendors, and community partners.
• Resolve customer issues promptly and professionally.
• Represent the branch in regional meetings and strategic initiatives.

Financial Accountability

• Manage budgets, forecasts, and financial reporting.
• Identify opportunities for cost savings and revenue growth.

 QUALIFICATIONS

 Education

• High School or GED equivalent; post-secondary education.
• Courses in business management, leadership, and environmental waste regulation are assets.
• Certifications:

            - First Aid

            - Leadership for Safety Excellence

 Experience

• Minimum 5 years in a field operations management role with direct supervisory experience.
• Intermediate computer literacy (Microsoft Office, databases, spreadsheets).
• Proven experience in coaching, training, and performance improvement.
• Broad knowledge of waste/environmental services and AER regulations.

 Knowledge/Skills

• Strong planning and organizational skills in fast-paced environments.
• Strategic and proactive problem-solving abilities.
• Collaborative decision-making and effective communication.
• Time management and multitasking proficiency.
• Familiarity with business accounting and reporting, including profit and loss analysis.
• Understanding of HR processes, DOT, OSHA, and Waste Management regulations.
• Strong leadership, coaching, and motivational skills.

 What We Offer?

• Competitive Compensation and Benefits
• Work-Life Balance
• Professional Development
• Safety-First Culture
• Supportive Leadership
• Community & Sustainability Impact
• Employee Recognition 

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