Job Description

Location:             26 Wellington Street East, Suite 906, Toronto, Ontario, M5E 1S2

Role Summary:

It is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships.  As an Account Manager, you’ll play a key role in driving revenue, with approximately 60% of your time focused on new business development across both new and existing accounts, and 40% on renewals and ongoing account management.

 Key Responsibilities:

·        Key point of contact for an account pack consisting of our mid-size customers, working towards a gross renewal target

·        Build and maintain strong relationships with some of the world’s greatest innovators

·        Negotiate and execute contracts to maximize annual recurring revenue

·        Collaborate with sales team to identify and grow opportunities within your account pack

·        Manage risk assessment plan for account pack with next steps and actions in place

·        Consistently deliver rolling 90-day forecasts

·        Keep up to date with all major product updates and articulate their value to our clients

·        Clearly communicate progress of initiatives to internal and external stakeholders

Qualifications and Skills:

·        2+ years of experience in a B2B Sales/Customer Success role

·        Bachelor’s degree in a STEM field, preferably in Science, Computer Science or Engineering

·        Proven experience in SaaS account management or sales, with a strong track record of conducting product demos and managing client relationships.

·        Experience in intellectual property (IP), research & development (R&D), or related technical domains is highly preferred.

·        Able to articulate complex solutions and deliver business cases that resonate with our customers

·        Experience using account planning frameworks to prioritize key tasks and activities within the account pack with a focus on value-based outcomes

·        Have a track record of exceeding renewal-based targets

·        Comfortable both giving and receiving feedback and looking inward at how to develop and grow

·        Curious, adaptable and thrive working in an innovative and fast-paced environment

·        Strong listening, negotiation and presentation abilities and are comfortable with value-based selling

·        Customer centric and driven by having a positive impact on Patsnap's customers.

·        Proficiency in verbal and written in English

·        Fluency in foreign languages is a strong asset, given account coverage in different regions.

 

Work hours: 35 hours a week

Benefits:

·        5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days)

·        Comprehensive benefits package for you and your dependents from day one

·        RRSP Contribution Matching

·        Access to mental health support

·        Maternity and paternity leave

·        2 company paid volunteering days

·        Life Insurance

·        Commission

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